FAQ
💬 Who are my direct contacts?
Webshop Homestories by Villa Romana
Tel: +32(0)87/84 06 75
Or by mail to info@homestorys.com
Tue-Sun from 10am-6pm
Showroom Homestories by Villa Romana
Tel: +32(0)87/59 59 15
Or by mail to info@homestorys.com
Tue-Sun from 10am-6pm
💳 Payment on account
With this payment method, you will receive an invoice with the corresponding payment details by email within 2 working days of the order date. The invoice amount is due within 7 days from this date.
If you have chosen to pay in advance, the total amount listed will automatically receive a 2% discount.
The specified bank account for all payments by bank transfer is as follows:
IBAN: BE02 7310 0128 6940 • BIC: KREDBEBB
🚚 Delivery
One Standard delivery is carried out by a external shipping partner such as DPD, Dachser or GLS.
One Premium delivery on the other hand, is exclusively provided by our In-house delivery and assembly team assembly is automatically included and the installation is Exact delivery date will be agreed with you by telephone.
If you have opted for standard delivery, products available for immediate delivery on account or after receipt of payment will be handed over to our shipping partners directly on the following day.
The delivery time for products that are not in stock or ordered at the customer's request takes place immediately after we have received the goods. The estimated delivery time can be found on the product in the webshop or on your invoice.
As soon as your goods leave our premises, you will receive a consignment number from the respective shipping partner by e-mail. From this point on, you can track your parcel and determine the expected delivery date.
Please note: All standard deliveries, including large-volume deliveries, are always "free kerbside", i.e. not automatically to the front door. Transportation to the house (or to the point of use) and disposal of the packaging and pallet is therefore always carried out by the customer.
Please check the product on receipt for Visible defectsdefective or missing articles and report this to us within 24 hours at the latest. (These can no longer be objected to afterwards). If an exchange or return is necessary, see "Exchange or return" for more information.
The costs for a standard delivery are calculated as follows:
(If your country is not listed or if you would like delivery to your home or office instead of free kerbside, book our premium delivery service).
If you have opted for a premium delivery, you will be contacted personally by our scheduling department to arrange a delivery date with youas soon as your goods are in stock. (Possible period for premium deliveries: Mon-Sat from 8-22h).
The goods are then transported to the address you specify and include assembly by experienced personnel (2-man team) and subsequent disposal of the packaging.
Please note: In principle, the delivery does not include wall mounting of the furniture, connection or suspension of lamps or attachment or suspension of awnings or sunshades.
Please check the product after assembly together with our delivery team - before signing the delivery bill - for visible defects. (These can no longer be objected to afterwards.) If an exchange or return is necessary, more information can be found under "Exchange or return".
From a goods value of €1,000, Premium delivery is free of charge within a radius of 150 km from Eupen. In addition, the flat rate from our location in Eupen to your domicile is calculated from 1€/kilometer.
♻️ Exchange or return
To enable a return, please report defects and transport damage within 24h after receipt of the goods to the following address aftercare@homestorys.com with reference to your order or invoice number, as well as the reason for the complaint and attached photos.
Our customer service will take care of your request immediately and get in touch with you within 1-2 working days.
All articles that not manufactured on customer request or in a requested by the customer Execution ordered from the manufacturer can within 30 days be returned in their original packaging.
Please contact us via this contact form or by mail via info@homestorys.com with the express wish to return your goods. In this case, please enclose the completed Revocation form with.
The final step is the Refund within 3-5 working daysafter we have received the goods - minus the transportation costs, the amount of which was communicated in advance and for which the customer must pay.
💰%SALE%
For goods from the "Stock Sale" is about Articles in original packaging, available for immediate delivery from our warehousewhich we offer at special conditions.
For goods from the "Outlet" are As good as new display items from our stationary storewhich no longer in original packaging are.
Slight wear and tear of the articles is possible, but in the case of larger signs of use, this is always explicitly indicated with a photo in the respective product.
If you are ever unsure before making a purchase, please do not hesitate to ask our sales staff for detailed photos or videos at info@homestorys.com
or by phone at +32(0)87/84 06 75 to inquire.
🪑Brands & products
At Homestorys, thanks to our years of experience and our brick-and-mortar store, you can buy far more than the products listed in the webshop.
If you cannot find the item you are looking for in our range, we warmly advise you to contact us at info@homestroys.com or by phone at +32(0)87/84 06 75 to contact us. Simply tell us the brand, product name and the desired version of the item and we will provide you with a personalized quote.
In addition to price inquiries about other brands and articles, our telephone advisory service is of course always available to give you tips and ideas on furnishing!
Design furniture combine functionality, craftsmanship and durable materials. In contrast to mass-produced products, each piece is designed with a clear aesthetic vision and reflects the designer's signature as well as the brand's identity. Homestorys only chooses brands that stand for timeless form and sustainable quality.
The right table size depends on the Room dimensions and the desired Number of seats off. Ideally, there should be at least 90 cm free space stay. A 200 cm long table offers space for 6 to 8 people. Homestories will be happy to help you find the perfect configuration for your room.
The most durable materials include Solid wood, Ceramics and Powder-coated metal. They are resistant to wear, light and moisture. Especially Oak and Walnut impress with their robustness and natural patina over time.
Remove dust regularly with a soft cloth and clean with a slightly damp microfiber cloth. Avoid silicone sprays or aggressive cleaning agents. Once a year, a Natural oil or wax to nourish the wood and protect it from drying out.
Solid wood is made entirely of real wood and can be sanded or re-treated several times.
Veneer uses a thin layer of real wood on a stable substrate - this ensures a similar look, greater dimensional stability and lower material consumption. Processing and finish are decisive.
Yes - quality furniture retains its value for decades. It ages gracefully, reduces waste and contributes to a more sustainable living culture. At Homestorys you will find brands whose design will endure beyond trends.
The combination of modern and classic furniture succeeds when it is designed by a clear design concept is worn. It is crucial that one style sets the tone - for example, a modern room with selected classic accents - and that the two do not compete equally.
Start with a neutral basis: simple lines, natural materials, subtle colors. Then you can use targeted character pieces for example, a classic armchair next to a modern table or an antique lamp above a minimalist sideboard. These contrasts create tension without causing unrest.
Also material harmony is central: Wood, fabrics and metals should complement each other in terms of color and feel. A balanced lighting concept rounds off the overall picture.
At Homestories, we make sure that every piece - whether modern or classic - makes a statement in your interior. Functional and emotional role takes over. The result is a living space with depth, personality and natural balance - instead of a mix of styles without coherence.
Clean garden furniture regularly with mild soapy water and water. Use breathable protective covers in winter. Teak and other natural materials should be re-oiled once or twice a year. Premium brands such as Gommaire or Tribù are designed for changing weather conditions. See our outdoor collection.
🔖 About home stories & brand philosophy
Homestorys combines the selection of luxurious furniture with personal advice and an emotional narrative. Unlike traditional showrooms, Homestories displays furniture in real living environments - the way people actually live. Each piece is selected for its authenticity, craftsmanship and impact, not just its design.
In the Homestorys showroom you will receive a Individual and comprehensive design advicethat goes far beyond simple product recommendations. Our interior experts take the time to understand your space, your lifestyle and your aesthetic preferences. On this basis, they create harmonious concepts based on proportions, materials, light and color - precisely tailored to your home and your way of life.
During the on-site visit you can Experience furniture and materials in a real contextFeel surfaces, see colors in natural light and try out combinations directly. This sensory approach makes it easier to make design decisions with confidence and pleasure.
With Home stories we combine specialist knowledge with intuition and atmosphere. Every consultation is an inspiring moment - honest, attentive and aesthetically sophisticated - with the aim of creating spaces that not only look balanced, but also feel good. really feel like home.
Each brand in Homestories is carefully selected according to Design quality, material authenticity and sustainability selected. We mainly work with European manufacturers who maintain craftsmanship standards and fair production methods. Our aim is not to offer everything - but only that which embodies genuine design culture.
Artificial intelligence is used specifically in home stories in order to Quality of our digital services to improve. It helps us to analyse processes, understand data and make workflows more efficient - from product maintenance and online advice to internal organization. This allows us to react faster, develop more precise recommendations and continuously optimize our service.
At the same time, AI supports our team, better decisions We are able to make the right decisions - for example by evaluating design trends, customer inquiries or material availability. This means less routine work and more time for the essentials - individual advice and the aesthetic flair that characterizes our work.
With Home stories we see technology not as a substitute, but as a tool to strengthen human expertise. This allows us to remain innovative, competitive and offer our customers a digital experience that reflects the same care and quality as our furniture collections.
European furniture stands for Craftsmanship, Material authenticity and Design culture. Belgium, Italy and Scandinavia are regarded as pioneers in the combination of tradition and innovation - values that are also reflected in the Homestorys collections.
🌱 Sustainability & materials
Homestories attaches great importance to Sustainable origin, responsible production and durability.
Each brand is carefully selected - according to clear criteria such as material quality, local production and fair working conditions. We prefer to work with European manufacturers that combine traditional craftsmanship with modern technology and produce in a resource-saving manner.
For us, sustainability not only means "ecological", but also timeless in design - Furniture that lasts for decades instead of following short-term trends. The result is a collection that combines aesthetics, responsibility and durability - in keeping with the Homestories philosophy.
The most durable and environmentally friendly materials are those that natural, robust and repairable are materials that gain character over time instead of losing quality.
First and foremost is the solid wood - especially oak, walnut and ash. These woods usually come from sustainably managed European forests and can be maintained, sanded and re-oiled for decades. Ceramic is extremely hard-wearing: stain-resistant, heat-resistant and virtually indestructible.
Metal. The use of materials such as powder-coated steel or aluminum is convincing due to its stability and recyclability. Complemented by natural substances such as linen, wool or recycled fibers, the result is a sustainable combination of durability and comfort.
For home stories, we make sure that every material is not only aesthetic but also ethically responsible is. Many of our brands produce locally in Europe, avoid chemical coatings and rely on recyclable components. The result is modern design that lasts for generations - beautiful, conscious and durable.